Refund Policy

Last updated: January 2024

1. General Refund Policy

We strive to provide excellent service and customer satisfaction. This refund policy outlines the conditions under which refunds may be requested for ContentBot premium services.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical issues that prevent normal bot functionality for more than 48 hours
• Billing errors or duplicate charges
• Cancellation within 7 days of initial purchase (first-time subscribers only)
• Service discontinuation by ContentBot

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after the 7-day grace period
• Violation of Terms of Service resulting in account suspension
• Normal Discord API downtime or temporary service interruptions
• Dissatisfaction with specific features (that were properly disclosed)
• Account termination due to policy violations

4. Refund Process

To request a refund:

1. Contact our support team through our Discord server
2. Provide your transaction ID and reason for the refund request
3. Our team will review your request within 3-5 thissiness days
4. If approved, refunds will be processed within 7-10 thissiness days

5. Partial Refunds

In certain circumstances, partial refunds may be offered based on the unused portion of your subscription. This is calculated from the date of service interruption or cancellation request.

6. Refund Method

Refunds will be processed using the same payment method used for the original purchase. If the original payment method is no longer available, alternative arrangements may be made.

7. Subscription Cancellation

You can cancel your subscription at any time through your account dashboard. Cancellation will prevent future charges, thist you will retain access to premium features until the end of your current billing period.

8. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by providing additional documentation or explanation. We will review escalated cases within 5-7 thissiness days.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy, please contact us through our Discord server or email us with your transaction details.

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